Who calls from 8182325737

The 0.00 charged was made by Amazon customer service representative that gave his name as Daniel Mathews. I reached him by calling the number 888-280-4331 which I found through a Google search. When the connection initiated, the recorded message identified itself as Amazon, identified my most recent purchase, and gave me some options. I choose the "Amazon Prime" option. I explained to the representative (Daniel Mathews) that I had somehow gotten signed up for Amazon Prime on 1/17/18 and wished to cancel that subscription. He then asked me to go to Google and type in www.support.me. and download the "Rescue" software. This enabled him to use my computer and access my Amazon account. He proceeded to use my account to purchase a gift card to Bestbuy in the amount of 0.00. He even had me type in my address, phone number, and bank account number into the Amazon account page form. After that, Daniel discontinued our conversation for a short time, then called me back from Hollywood, Ca. 818-232-5737. He then asked me to check my e-mail, then he immediately deleted the messages that confirmed the 0.00 purchase and included the 0.00 gift certificate.


When the e-mail messages came in confirming the purchase, he deleted them from my outlook express program, although they still remained in a connected e-mail program that I have. Although I witnessed him, by watching my computer screen, make the purchase from my Amazon.com account, the purchase confirmation messages came from "Gift cards." While filling out the form, Daniel explained to me that this process was necessary to verify my checking account to receive the refund and would only be a virtual transaction to my bank account. I could hardly understand him since he is Asian and I am American . He has an Asian accent that I do not easily understand.

Once he completed his work, I was shocked to find the 0.00 charge from "Gift card" pending in my checking account. I called Mr. Mathews back and he explained to me once again that it was only what he called a "virtual transaction" and that the 0.00 would be refunded in 3-5 hours. It was already been that long and it has not yet been refunded. He typed his contact information into my notepad program. The phone number he gave me is 855-848-4321, ext 1013. He also gave me the transaction #39046234.

The gift card purchase came from BHN*giftcards POS 855-273-0838 CA US 077408. I called that number and explained this situation to the representative that answered. I told her that Daniel had deleted the gift certificate from my inbox. She then asked me if I wanted her to send it again. I told her that I did not want the gift certificate, but that I wanted a full refund instead. The representative told me that the purchase should be refunded in a few days. She told me to wait 3-5 business days for a callback in regards to a refund and gave me reference #1754777.

Due to the way in which this happened, it appears like a legitimate purchase from me to buy a gift card for myself. I have also looked for the 0.00 transaction on my Amazon account and I do not see it either. It has been cleared. I charge that Mr. Mathews made it they way. He covered all his tracks and made it appear that I made a 0.00 purchase from "Gift cards". I have print outs of the confirmations that Daniel deleted from my outlook express program, including the 0.00 gift card that I did not ask for, purchase, or want. He made the purchase using my Amazon account that he accessed through the "Rescue" software, then cleared it from my Amazon account cache.

It was only ever my intention to cancel Amazon Prime and be refunded. I did not even know at that time when, if, how or how much Amazon had collected from me for their "Prime" premium. I have since gone to my Amazon account and cancelled the subscription and received the refund which is now pending in my account. However, I am still out 0.00 by a so called process used by your representative to correct the "Prime" membership that I somehow got enrolled in. I have noticed from research that I am not the only one who has encountered this experience. I maintain this type of operation is operating in the name of Amazon, is fraudulent. I would greatly appreciate your assistance and cooperation in getting this operation stopped. Through this message, I am offering my assistance.



----- Original Message -----
From: Amazon.com Customer Service
Sent: Thu, 18 Jan 2018 13:26:56 -0500 (EST)
Subject: Your Amazon.com Order Inquiry



Amazon
Your Account Amazon.com
Message From Customer Service

Hello,

I checked your transactions and couldn"t find any charges for 0.00. We"ll need to continue this investigation over the phone. Before you contact us, please check with authorized users of your credit card.

If you"ve checked with others, call customer service with the following information:

- Last 4 digits of your credit card
- Date of charge
- Amount of charge
- The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.

You can contact us by phone here:

https://www.amazon.com/gp/help/customer/contact-us

Note: Legal and privacy concerns limit the information we can release and to whom it can be released. Depending on the outcome of our investigation, you may still need to contact your bank to resolve this.

If you still need more help;

1. Visit http://www.amazon.com/help.

2. Hold your mouse over "Need More Help?" and then click on Contact Us.

3. Sign in with your Amazon account e-mail address and password, or click the "Skip sign in" button. (Signing in will allow you to choose the order and item(s) you want to discuss with us.).

4. Click either the "Phone" or "Chat" tab, depending on which method you wish to use.

To contact us, visit https://www.amazon.com/gp/help/customer/contact-us and follow the prompts.

If you can"t access this page, our customer service phone numbers are as follows:

- Calling from within the U.S. or Canada: 1-866-216-1072

- International: 1-206-266-2992

We"re available 24 hours a day, 7 days a week.

Most questions are answered in Your Account (www.amazon.com/your-account) or in our Help pages (www.amazon.com/help)

We look forward to serving you again in the near future.

We"d appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,

JJ C.
Amazon.com
Thank you for your inquiry. Did I solve your problem?
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This is a company I called posing as Amazon. When you ask them about your account return amount from canceling Prime they tell you to go to Kroger.com & purchase a Besy Buy gift card for 0.

They are for free 0 gift certificates from various companies.

I asked to have the amount I had been charged for prime refunded, but the representative took control of my computer and purchased a 0.00 gift certificate from Kroger for a gift certificate to Best Buy instead. He used my checking account which he found at my Amazon.com account. He told me that it was a virtual transaction needed to verify my account.

They did the same thing to me, posing as Amazon Reps!!! I"m seriously about to make it my life"s work to shut these b******s down!!!!

The 0.00 charged was made by Amazon customer service representative that gave his name as Daniel Mathews. I reached him by calling the number 888-280-4331. When the connection initiated, the recorded message identified itself as Amazon, identified my most recent purchase, and gave me some options. I choose the "Amazon Prime" option. I explained to the representative (Daniel Mathews) that I had somehow gotten signed up for Amazon Prime on 1/17/18 and wished to cancel that subscription. He then asked me to go to Google and type in www.support.me. and download the "Rescue" software. This enabled him to use my computer and access my Amazon account. He proceeded to use my account to purchase a gift card to Bestbuy for 0.00. He even had me type in my address, phone number, and bank account number into the Amazon account page form.

When the e-mail messages came in confirming the purchase, Mr. Mathews called me back from the number in North Hollywood California 818-232-5737. He then deleted the messages confirming the purchase from my outlook express program, although they still remained in a connected e-mail program that I have. Although I witnessed him, by watching my computer screen, make the purchase from my Amazon.com account, the purchase confirmation messages came from "Gift cards." While filling out the form, Daniel explained to me that this process was necessary to verify my checking account to receive the refund and would only be a virtual transaction to my bank account. I could hardly understand him since he is Asian and I am American . He has an Asian dialect that I do not easily understand.

Once he completed his work, I was shocked to find the 0.00 charge from "Gift card" pending in my checking account. I called Mr. Mathews back and he explained to me once again that it was only what he called a "virtual transaction" and that the 0.00 would be refunded in 3-5 hours. It was already been that long and it has not yet been refunded. He typed his contact information into my notepad program. The phone number he gave me is 855-848-4321, ext 1013. He also gave me the transaction #39046234. The 0.00 transaction came from BHN*GIFTCARDS POS 855-273-0838 on 1-19-2018. Additional research by me confirms that the card was used in Chicago, 3262 W. Belmont Ave., to purchase a Google playcard at 6:00 p.m.

Due to the way in which this happened, it appears like a legitimate purchase from me to buy a gift card for myself. I have also looked for the 0.00 transaction on my Amazon account and I do not see it either. It has been cleared. I charge that Mr. Mathews made it they way. I covered all his tracks and made it appear that I made a 0.00 purchase from "Gift cards". My order for Amazon Prime is also gone, except my welcome letter to Amazon Prime.

I have print outs of the confirmations that Daniel deleted from my outlook express program, including the 0.00 gift card that I did not ask for, purchase, or want. He made the purchase using my Amazon account that he accessed through the "Rescue" software, then cleared it from my Amazon account cache.

It was only ever my intention to cancel Amazon Prime and be refunded. I did not even know at that time when, if, how or how much Amazon had collected from me for their "Prime" premium. I have since gone to my Amazon account and cancelled the subscription and received the refund which is now pending in my account. However, I am still out 0.00 by a so called process used by your representative to correct the "Prime" membership that I somehow got enrolled in.